Surrey Coalition of Disabled People



Help and support over the Christmas 2020 period

The Surrey Coalition office/phone/text line is closed from noon on the 24th of December through to Monday 4th January 2020. 

Do you need support over the Christmas period? 

The Safe Havens in Surrey remain open for people in crisis to visit in person every day of the year. You can find out more information here

Surrey and Borders Partnership NHS Foundation Trust (SABP) and the Community Connections providers have launched virtual Safe Haven’s.  The virtual Safe Haven’s are open from 6.00pm to 11.00pm every day of the year for people in crisis. 

The IMHN (Independent Mental Health Network) produced a guide to using the virtual Safe Haven service in various formats and you can find this here in your preferred format:

Virtual Safe Haven Links

Epsom Safe Haven     

Guildford Safe Haven  

Redhill Safe Haven     

Woking Safe Haven    

Aldershot Safe Haven 

Other sources of support

SABP Crisis line:   0800 915 4644 (Surrey and Borders NHS Foundation Trust)

SABP SMS Crisis line (for people who are Deaf or Hard of Hearing):  07717 989 024

Samaritans: 116 123

Shout: TEXT 85258

For more general support and assistance

Surrey Community Helpline

You can contact Surrey Community Helpline by phone on 0300 200 1008 or by SMS text on 0786 0053 465 (for Deaf and Hard of Hearing residents).

The usual opening hours of Surrey Community helpline are Monday to Friday: 9am to 5pm

Christmas Opening Hours 2020

Thursday 24 December (Christmas Eve) – 9am – 5pm

The helpline will be closed between Christmas Day Friday 25 December until Monday 28 December.

Tuesday 29 December – Thursday 31 December – 9am – 5pm

The helpline will be closed between Friday 1 Jan until Sunday 3 Jan.

I wish you a peaceful Christmas and look forward to seeing you in the New Year.


Welcome to Surrey Coalition of Disabled People! 

We are a not-for-profit organisation with members living across Surrey and North East Hampshire.

We promote the rights of disabled people to have equality of opportunity and to live independently. 

Our work and activity is divided into 5 broad areas:

1) Co-production, service monitoring and consultation activity 

2) Technology and innovation

3) Mental Health and emotional wellbeing

4) Wider determinants of health

5) Campaigning and influencing       

We are run and managed by disabled people for disabled people.

If you are disabled or a carer then do join us today.  It’s free to join, just fill in our membership form here.


Due to the Coronavirus pandemic, all our meetings, events and activities are running virtually at the moment to safeguard our members, staff and volunteers.  We are offering video conferencing, telephone conference, SMS text relay and email relay into all of our activities.

Staying safe

  • To access the Surrey Community helpline for help, please call 0300 200 1008 (Monday to Friday 8am to 6pm), text 07860 053465 (9am to 5pm, Monday to Friday) or Textphone (via text relay) 18001 0300 200 1008 and the Sign Language Video Relay (8am to  6pm, Monday to Friday, and 10am to 2pm at the weekends). Outside these hours a web form is also available and is published on this page.
  • For medical information please use NHS 111 online:, or call NHS 111 or, in an emergency 999 as you usually would.

Staying connected

We know that it’s more important than ever that we stay connected.  Disabled people and unpaid/family carers are ten times more likely to experience loneliness than the rest of the population.  To help everyone stay connected, we have a weekly programme of virtual social activities that run alongside our usual schedule of meetings, forums and events.  You can find out about the weekly schedule here. 

For information on all our activity (and how to join) please see the following pages.

  • For an over-view of the next couple of months please see here. If you prefer to see a printable calendar format please check out our calendars here.
  • For joining instructions for DENS see here.
  • For joining instructions for our Special Interest Groups (such as Surrey Vision Action Group, the Hard of Hearing Forum and the LTNC) see here.
  • For joining instructions for the Independent Mental Health Network see here.
  • For joining instructions for FoCUS see here.

To find out what virtual activities are on offer in Surrey, check out Surrey Virtual Wellbeing website here

How to access Zoom conferencing

  • For a plain text guide on how to install the zoom app for the first time please see here
  • Easy read instructions for Zoom:

Easy read: what do I need for a video meeting

Easy read: why can’t we have our usual meeting

Easy read what to do just before the video meeting

Easy read using zoom for the first time and downloading the app

If you would like one to one support to get started please just let us know and we will book you a support appointment.

You can contact staff as usual by email or on their mobile phones or by SMS text or phone to 07563 997 932.  Please note that our office is closed, our staff team are working from home at the present time.   

Please keep in touch with us and please follow all the precautions that are advised.  With all our best wishes, the Surrey Coalition of Disabled People team.