Help with your Energy Bills

We now have a member of staff dedicated to helping you save money on your energy bills. We can support you in the following ways –

Telephone or video call appointments to assist with:

• Joining the Priority Services Register (PSR)
• Signing up for a Home Energy Advice Taskforce (HEAT) Survey, or using the Surrey Energy Advice Tool (SEAT)
• Help with energy grant applications
• Signing up for pension credit (this will give you automatic eligibility for the Winter Fuel Allowance)
• Referrals to boiler servicing for Reigate and Banstead residents only

If you would like to book an appointment for a telephone or video call please email involvement@surreycoalition.org.uk and a member of staff will be in touch to arrange support.

Alternativity, please call or text 0745 4759 684 and leave your name, a contact telephone number and a brief message outlining the support you require.

Further Information about the services listed:

Priority Services Registers (PSR)

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply. All customers with disabilities are eligible to register on to the PSR.

HEAT Surveys

In conjunction with Zero Carbon, nearly 70 Energy Champions from community groups across Surrey have trained to become the Home Energy Advice Taskforce (HEAT). We can refer you to them for a free thermal energy survey and personised support.

SEAT

If you are not quite ready to sign up for an in-home HEAT survey, we can assist you to go through the Surrey Energy Advice Tool (SEAT) by putting in your information and finding out what support and grants may be available for you to apply for either independently, or with our assistance.

Grant Application Support

Following a HEAT survey or using the SEAT tool, you may be presented with a list of energy grants that you can apply for. We can support you in completing these applications.

Pension Credit Support

Applications for Pension Credit are made online. We can offer support by helping you to complete the forms, or by referring you to Age UK who have a Surrey specific phone line for queries around the pension credit application form and eligibility.

The details are:

Age UK Surrey

Telephone number:  01483 503414

Text: 07593 139560

Boiler servicing for Reigate and Banstead residents only

We know that many households are unable to afford annual boiler servicing, leading to an increased risk of heating equipment failing. Surrey County Council are supporting residents to ensure their homes are both safe and warm this winter. Surrey County Council is piloting a boiler safety and servicing scheme this winter for Reigate and Banstead households, and we are now able to refer you directly for this scheme.